You can check your order’s condition via our app or by copying the tracking code that you’ll find in the information about the order sent. After clicking on the tracking code, you will automatically be offered to go to the independent site for tracking packages.
Based on the tracking code, you can determine where your package exactly is.
Unfortunately, we cannot be responsible for the operation of the mail delivery service, but we will try to do everything we can to help you should issues arise. To do so, use the customer care button on the page with information about your order.